Overview

Golden Allied Health is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS requirements. We respect the privacy rights of our clients, employees, and stakeholders.

What Information We Collect

We may collect personal information including:

Name, address, phone number, and email address
Date of birth and emergency contact details
Health and clinical information relevant to service delivery
Service and care-related notes and assessments
Other information necessary to provide safe and effective allied health services

We may also collect sensitive information such as health conditions, cultural background, and other relevant care details with consent.

How We Use Your Information

We collect and use personal information to:

Deliver safe, effective, and personalised allied health services
Coordinate care and support appropriate referrals
Meet legal, professional, and duty of care obligations
Manage funding arrangements (including NDIS, HCP, STRC, and private services)
Maintain accurate service records and business operations

Disclosure of Information

We do not share personal information unless:

You have provided consent
It is required to deliver your care and services
It is required or authorised by law (e.g. court order or mandatory reporting obligations)
It is necessary for funding or auditing purposes (on a de-identified basis where possible)

Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes secure electronic systems, password protection, and restricted access to physical records.

Data Breaches

In the event of a data breach that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches (NDB) Scheme, including taking steps to reduce harm and notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Access and Correction

You may request access to your personal information or request corrections if you believe it is inaccurate or incomplete. Requests can be made by contacting our office directly.

Consent and Images

We will only use photographs, video recordings, or identifiable information with your consent. Participation in any external audits or reporting activities is voluntary where applicable.

Contact Us

If you have any questions or concerns about your privacy or how your information is handled, please contact us:

Golden Allied Health Pty Ltd
[Insert email / phone / address]